Kerikeya Terms & Conditions — Know Your Rights and Responsibilities

1 General Rules

Kerikeya (hereinafter referred to as the "Platform" or "we") is an internationally standard online gaming platform providing entertainment gaming services to users in Bangladesh. These Terms & Conditions constitute a legally binding agreement between kerikeya and its members.

Any use of kerikeya's services — browsing the website, opening an account, making a deposit, or participating in any game — constitutes your acceptance of these Terms & Conditions. If you disagree with any part of these terms, please refrain from using kerikeya's services.

Kerikeya reserves the right to update these Terms & Conditions at any time. Notice of any changes will be posted on the Platform and sent to members by email. Continued use of the Platform after changes take effect will be considered acceptance of the updated terms.

2 Account Registration & Verification

The following requirements must be met to open an account with kerikeya:

• You must be at least 18 years old. Use of kerikeya by minors is strictly prohibited.
• Each person may register only one account. Holding multiple accounts is strictly prohibited.
• You must provide complete, accurate, and truthful information during registration. Providing false information will result in account termination.
• Keeping your account password confidential is your responsibility. You must not allow anyone else to access your account.
• The email address or mobile number provided at registration must be active and belong to you.

As part of its KYC (Know Your Customer) process, kerikeya may request identity verification documents at any time. Documents typically required include:

• National ID card or passport
• Proof of current address (utility bill or bank statement)
• Verification document for the payment method used

To update any account details after registration, please contact the kerikeya support team. Some changes may require additional verification.

3 Deposits & Withdrawals

Kerikeya supports multiple payment methods, including mobile banking, bank transfers, and e-wallets. The key rules governing deposits and withdrawals are set out below:

• Account verification (KYC) must be completed before any transaction can be processed.
• Deposits must be made only from a payment method registered in the member's own name. Deposits from third-party accounts are not accepted.
• Withdrawals are generally processed within a set number of business days after the request is submitted. Larger amounts or cases requiring additional verification may take longer.
• Withdrawals must be made to the same payment method used for the original deposit.
• Minimum deposit and withdrawal amounts are set and can be found in the Cashier section of the platform.

If a transaction appears suspicious or there are fraud concerns, kerikeya may temporarily hold a payment and request additional verification. Your cooperation in such cases is appreciated.

4 Bonus & Promotion Terms

Kerikeya offers a variety of bonuses and promotions — welcome bonuses, reload bonuses, free spins, cashback, and VIP rewards. Each bonus has its own terms that should be read before claiming.

General Bonus Rules:

• Every bonus comes with a Wagering Requirement. This condition must be met before any bonus funds can be withdrawn.
• Bonuses may only be used on specific eligible games, as outlined in each offer's details.
• Each bonus may only be claimed once, unless otherwise stated in the offer.
• Every bonus has an expiry date. Any unused bonus will be forfeited once it expires.
• If bonus abuse or bonus hunting is detected, the bonus may be voided and any associated winnings forfeited.

Kerikeya reserves the right to modify, suspend, or cancel any bonus offer at any time. For the latest information on ongoing bonus promotions, Promotions Page View.

5 Gaming Rules

All games on kerikeya are powered by RNG (Random Number Generator) technology, which is regularly audited by independent third-party auditors. Every game outcome is entirely random and not predetermined.

• If a technical issue occurs during gameplay, kerikeya reserves the right to void or review the round in question.
• If a game is left incomplete due to a disconnection, the outcome will depend on the state recorded on the server at the time.
• Each game has its own rules, available within the game itself. These apply alongside kerikeya's general terms and conditions.
• In the event of any dispute over a game outcome, kerikeya's server logs shall serve as the definitive record.

6 Prohibited Activities

The following activities are strictly prohibited on kerikeya. Violating these rules will result in immediate account closure and possible forfeiture of any balance:

• Opening or operating more than one account per person.
• Registering with a false identity or using another person's information.
• Exploiting bonus offers or system vulnerabilities to gain an unfair advantage.
• Using the platform for money laundering or any other illegal financial transactions.
• Using any software, bot, or automated method to play games.
• Attempting to breach or hack the platform's security systems.
• Attempting to manipulate game outcomes by colluding with other members.

7 Account Suspension & Closure

Kerikeya reserves the right to temporarily suspend or permanently close any member's account in the following circumstances:

• Any breach of these Terms & Conditions.
• Failure to submit the documents required for KYC verification within the specified timeframe.
• Detection of suspicious or unusual transaction patterns.
• Court order or direction from a legal authority.
• At the member's own request (self-exclusion).

Members may request to close their account at any time. Prior to closure, you will be given the opportunity to withdraw your verified balance, unless the account is being closed due to fraud.

8 Privacy & Data Protection

Kerikeya treats the protection of members' personal data as its highest priority. Full details on how your data is collected, stored, and used can be found in our Privacy Policyas described on the

• Kerikeya does not sell members' data to third parties.
• Limited information may be shared with trusted partners to deliver essential services.
• Information may be required to be disclosed to authorities due to legal obligations.
• All data is secured with SSL encryption.

9 Responsible Gaming

Kerikeya believes gaming should be an enjoyable form of entertainment — it should never become a problem. That's why we have put in place a number of responsible gaming measures:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Session Limit: Set a limit on how long you play in a single session.
• Cooling-off period: Temporarily pause your account.
• Self-Exclusion: Close your account for an extended break.

If you feel you are losing control of your gaming, contact the kerikeya support team or visit our Responsible Gaming Page View.

10 Terms & Conditions Updates

Kerikeya reserves the right to amend these Terms & Conditions, in whole or in part, at any time. Members will be given appropriate notice before any changes take effect.

• At least 7 days' notice will be given for any significant changes.
• Notices will be communicated via email, platform banners, or pop-ups.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated terms.
• If you do not agree with the updated terms, you may request to close your account.

11 Dispute Resolution

Kerikeya is committed to resolving any disputes with members amicably. If you have a problem or complaint, please contact our support team in the first instance.

• Kerikeya will provide an initial response within 7 business days of a complaint being submitted.
• Complex matters may take up to 28 business days to resolve.
• If you disagree with a kerikeya decision, you may appeal to an independent dispute resolution body.
• In any dispute regarding a game outcome, server logs and game history shall be the final reference.

12 Contact

If you have any questions or comments about these Terms & Conditions, please get in touch with the kerikeya support team. We are available 24 hours a day, 7 days a week.

• Live Chat: Start a chat directly from any page on the platform.
• Email: [email protected] (responses are generally received within 24 hours)
• FAQ: For answers to common questions, visit our FAQ page View.